Vancouver Royal Limousine - FAQs
Vancouver Royal Limousine - FAQs. Here you have the answers to the question that people are asking more frequently.
Q? WHAT IS A POINT-TO-POINT TRANSFER RATE?
A.A point-to-point transfer rate is a flat rate we charge for a trip that requires a direct transfer from one destination to another. Point-to-point transfers do not allow for any additional stops, and we reserve the right to offer such bookings only for particular circumstances. All other rides are based on an hourly basis.
Q? DO YOU CHARGE FOR EXTRA STOPS ALONG THE WAY?
A. We do not charge for extra stops on hourly bookings, but there may be additional fees for point-to-point transfers. Please feel free to ask us at the time of booking, and we'll be happy to let you know about any additional costs for extra stops.
Q? CAN WE SMOKE IN A LIMOUSINE?
A. Our vehicles are all 100% smoke-free, and we reserve the right to terminate any service where clients are found smoking inside our limousines. Refunds will not be given in such instances.
Q? ARE GLASSES AND ICE PROVIDED IN THE LIMOUSINE?
A. For bookings longer than 3 hours, Vancouver Royal Limousine will automatically supply ice and clean glassware for client use. For all other services, we supply ice and glassware at the client's request. However, our vehicles are always stocked with Red Solo cups.
Q? WHY IS THERE SUCH A PRICE DIFFERENCE BETWEEN COMPANIES?
A. If you've called several different companies, you will undoubtedly get a wide range of prices for seemingly the same type of vehicle. What you'll most likely find is that several companies will give you very similar prices for similar services, with one or two giving you a way lower cost. All professional, reputable, and dependent companies have similar expenses such as insurance, maintenance fees, and licensing fees; running an efficient and profitable service will lead to very similar prices. The only natural way of cutting costs and still making a reasonable profit is by cutting something else. This most often translates into cheap limousines, untrained chauffeurs, unlicensed and uninsured operators, or a business that has all sorts of hidden fees that you won't find out about until you're asked to pay.
Q? IS THE CHARGE PER PERSON OR PER HOUR?
A. We charge an hourly rate or point-to-point transfer rate per vehicle.
Q? DO I HAVE TO PAY IN ADVANCE FOR MY RESERVATION?
A. No, you only need a valid credit card to secure your reservation. We do not actually charge your card. However, we charge a non-refundable deposit for bookings on prime dates or rides longer than 3 hours.
Q? CAN I PAY BY CREDIT CARD TO THE DRIVER?
A. Yes, you can pay using any credit card. However, debit card payment is not available through the driver, but you can also pay cash.
Q? WHEN DO I HAVE TO PAY FOR MY LIMOUSINE SERVICE?
A. We collect payment at the beginning of every ride. You can either pay with cash, cheque, or by Visa, Master Card, or American Express. For prime reservation dates and bookings longer than 3 hours, a non-refundable deposit may be required to hold your reservation. Feel free to give us a call, and we can let you know if your booking requires a deposit.
Q? DO I HAVE TO PAY A DAMAGE DEPOSIT?
A. No, we do not charge a damage deposit.
Q? CAN I SPLIT THE SERVICE TIME FOR MY WEDDING LIMO SERVICE?
A. Yes, you can split the time however you wish. We are here to make sure everything runs as smoothly as possible, not to place restrictions on how you use our services.
Q? HOW MANY PASSENGERS DOES A LIMOUSINE HOLD?
A. It depends. We have all types of vehicles, from 6 passenger SUVs to 13 passenger SUV limousines.
Q? DO I HAVE TO PAY FOR THE TIME IT TAKES FOR THE LIMO TO GET TO MY PLACE?
A. For Greater Vancouver pickups, you don't have to pay for the limo to get to your place. You only get charged for the time you're actually in the limo. For any other cities, you may need to pay a little bit extra for travel time.
Q? WILL MY LIMO HAVE AN IPOD, I PHONE HOOKUP?
A. Yes, all our vehicles are equipped with iPod, iPhone hookups, and Bluetooth wireless connections.
Q? IF I BOOK A LIMOUSINE TO GO OUT TO A RESTAURANT, DO I HAVE TO PAY FOR THE LIMO WHILE WE'RE IN THE RESTAURANT EATING?
A. No, you only get charged for the times you're actually in the limousine.
Q? IS GOVERNMENT TAX INCLUDED?
A. No, government tax (5% GST) is not included in our flat rates.
Q? IS DRIVER GRATUITY INCLUDED IN YOUR RATES?
A. No, driver gratuity is not included in our rates. While in most cases, driver gratuity is left up to the customer to decide, we believe 15% is usually enough for an outstanding service.
Q? UNDER WHAT CIRCUMSTANCES ARE THERE ADDITIONAL CHARGES?
A. The only time we would charge you more than the determined price is if you chose to use our services for longer than the time you booked. We're not the kind of company that likes to surprise our customers with hidden charges, so you'll never hear of any from us!
Q? ARE THERE ANY ADDITIONAL FEES OR CHARGES ASIDE FROM THE NORMAL QUOTE I WAS GIVEN?
A. On most rides, the only additional charges are government tax (5% GST), fuel surcharge (5%), and driver gratuity (usually around 15%). Certain instances, such as airport and cruise pickups, add a fee to the pickup. But don't worry; we will let you know about all these when you call to book, so you'll have no surprises when you're ready to pay.
Q? WHAT DO I NEED TO RESERVE A LIMOUSINE?
A. You need your pickup and drop-off times and addresses and a valid credit card to book a limo. Because the credit card is only held for security, we do not charge your card. We also require a non-refundable deposit for bookings longer than 3 hours or made during "prime dates." Feel free to call us anytime, and we can let you know if your booking lands on a prime date.
Vancouver Royal Limousine - FAQs