Privacy Policy

Royal Limousine Service Ltd.

This Privacy Policy applies to Royal Limousine Service Ltd. and the website royallimo.ca .

Passenger Transportation Licence Number: 71267.

Royal Limousine Service Ltd. is a private-sector business operating in British Columbia and handles personal information in accordance with applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA).

Personal information provided to Royal Limo.

The information we collect depends on how you interact with Royal Limousine Service. It may include:

• Name.
• Email address.
• Telephone number.
• Pickup and drop-off locations.
• Date and time of transportation.
• Passenger count.
• Luggage information.
• Flight information when relevant to airport transportation.
• Wedding, event or itinerary details.
• Vehicle preferences.
• Messages and other information you provide through forms, email or telephone.
• Billing or transaction information required to process a reservation.

Please provide only the personal information reasonably necessary for your transportation request.

How personal information is used.

Royal Limo may use personal information to:

• Respond to inquiries and quote requests.
• Prepare and manage transportation reservations.
• Confirm pickup, destination and itinerary details.
• Communicate changes or information related to a reservation.
• Select an appropriate vehicle for passenger and luggage requirements.
• Provide customer service and respond to questions.
• Process billing and maintain necessary business records.
• Protect the website and business from fraud, abuse or security threats.
• Understand website usage and improve the website and services.
• Meet legal, regulatory, accounting or other lawful obligations.

Technical and website usage information.

When you visit royallimo.ca, certain technical information may be generated automatically, such as IP address, browser type, device information, referring page, pages viewed and approximate usage information.

Royal Limo may use Google Analytics to understand how visitors use the website, such as which pages are visited and general traffic patterns. Google Analytics may use cookies or similar technologies.

Analytics information is retained according to the configuration of Royal Limo’s analytics account and the applicable policies of the analytics provider.

You can learn more about Google’s privacy practices at Google Privacy Policy .

Cookies and similar technologies.

The website may use cookies or similar technologies that support website functionality, security and analytics.

Cookies may help the website remember technical preferences, understand general website traffic or support services provided by third-party tools.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how certain website features operate.

Contact and quote requests.

When you submit a contact form, request a quote, email Royal Limo or call the company, the information you provide may be used to respond to you and manage your request.

General inquiries may be retained for up to one year when they are no longer required for an active request. Information connected with an actual reservation, transaction, dispute or legal requirement may need to be retained for a longer period.

When information may be disclosed.

Royal Limo may provide limited personal information to employees, chauffeurs, contractors or service providers when the information is reasonably necessary to provide or support your transportation service.

Service providers may include companies supporting website hosting, email, forms, analytics, security, payment processing or other business systems.

Royal Limo may also disclose information when required or authorized by law, regulation, court order or another lawful process.

How long information is kept.

Royal Limo retains personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet legal, accounting, regulatory or dispute-resolution requirements.

Different records may therefore have different retention periods. When information is no longer reasonably required, Royal Limo may securely delete, destroy or anonymize it as appropriate.

Protecting personal information.

Royal Limousine Service uses reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, modification or loss.

Access to personal information is limited to people who reasonably require it for business or service purposes.

No internet transmission or electronic storage system can be guaranteed to be completely secure. If Royal Limo becomes aware of a privacy or security incident, the company will assess and respond to it in accordance with applicable law and its internal procedures.

Access, correction and questions.

Subject to applicable law, you may ask Royal Limo to provide access to personal information held about you or to correct inaccurate personal information.

You may also ask questions about how your personal information has been collected, used or disclosed.

Where processing is based on consent, you may withdraw that consent subject to legal or contractual restrictions and reasonable notice.

Requests should be made in writing and should provide enough information for Royal Limo to identify you and understand the information being requested.

Links and embedded services.

royallimo.ca may contain links to third-party websites or services. Those websites operate under their own privacy policies and Royal Limo is not responsible for the privacy practices of third parties.

We encourage visitors to review the privacy policy of any third-party service before providing personal information.

Privacy Policy updates.

Royal Limousine Service may update this Privacy Policy when business practices, website technologies or legal requirements change.

The date shown at the top of this page identifies the most recent revision.