Terms & Conditions

Agreement to these terms.

These Terms & Conditions apply to transportation reservations made with Royal Limousine Service Ltd. through our website, by telephone, by email or through an approved corporate account.

By confirming a reservation, the customer agrees to the pricing, itinerary and applicable booking conditions communicated for that reservation.

Certain rates and charges for limousine service in British Columbia are regulated by the Passenger Transportation Board. Royal Limousine Service will apply its pricing in accordance with applicable transportation rules.

Rates are confirmed when the reservation is made.

The rate for your transportation is confirmed when your reservation is arranged, based on the vehicle, route, duration and other booking requirements.

Where hourly billing applies, fractions of an hour may be calculated in 15-minute increments. Additional time beyond the confirmed reservation is charged at the applicable rate plus applicable taxes.

Royal Limousine Service accepts:

• Cash.
• Visa.
• Mastercard.
• American Express.
• Approved corporate accounts.

When a credit card is used to secure or pay for a reservation, the cardholder may be required to present the card and valid photo identification at pickup.

Where someone other than the passenger is providing the payment card, a third-party credit card authorization may be required and must be approved by Royal Limousine Service before the trip.

Vancouver Airport pickup terms.

When flight information is provided for an airport reservation, Royal Limousine Service may use that information to plan pickup timing and monitor arrival changes.

Airport pickup procedures may vary according to the reservation, terminal and applicable airport procedures. Follow the pickup instructions provided with your booking.

If you cannot locate your chauffeur, please contact Royal Limousine Service at 604-727-0950 .

Flight changes or missed flights

If you change flights or miss your scheduled flight, you must notify Royal Limousine Service at least three hours before the original scheduled arrival time.

Failure to provide the required notice may result in the reservation being charged in full.

Meet & greet

Royal Limousine Service does not charge a separate Royal Limo meet-and-greet fee for its standard airport meet-and-greet service.

Airport parking

Royal Limousine Service does not add a separate Royal Limo airport parking fee as a standard service charge.

If an exceptional public parking, airport or other third-party charge applies to a particular reservation, any applicable charge will be handled in accordance with the booking agreement and applicable transportation rules.

Airport waiting time

Waiting time charges begin 60 minutes after the actual arrival time of the flight.

Waiting time is based on the applicable hourly rate for the reserved vehicle and is calculated in 15-minute increments.

Royal Limousine Service does not charge waiting time resulting solely from a delayed flight.

For additional arrival information, see our YVR limousine pickup guide .

Passengers are responsible for the condition of the vehicle.

Excessive trash, spills or other conditions requiring additional cleaning may result in a cleanup charge.

If a passenger becomes sick inside the vehicle, a minimum cleanup fee of $200 applies to cover additional cleaning, including professional cleaning where required.

Passengers are responsible for the reasonable cost of repairing damage caused to the vehicle or its interior during the reservation.

If a passenger feels unwell, please tell the chauffeur as soon as possible so the vehicle can be stopped at an appropriate location when it is safe to do so.

All Royal Limo vehicles are non-smoking.

Smoking is not permitted inside Royal Limousine Service vehicles.

Royal Limousine Service may terminate transportation without a refund if passengers smoke inside the vehicle or refuse to comply with this policy.

Open alcohol and illegal substances are prohibited.

Open alcohol and illegal drugs or substances may not be carried, consumed or used inside Royal Limousine Service vehicles.

Royal Limousine Service may terminate the transportation without a refund if illegal activity occurs or passengers refuse to comply with this policy.

Please check the vehicle before leaving.

Passengers are responsible for their personal belongings during the transportation.

Royal Limousine Service is not responsible for personal property that is lost, forgotten, stolen or damaged during or after a reservation, except where responsibility cannot lawfully be excluded.

If you believe an item was left in a Royal Limo vehicle, contact us as soon as possible at 604-727-0950 .

Additional reservation time is subject to availability.

Customers should reserve the vehicle for the full amount of time they reasonably expect to require.

If additional time is requested during the trip, Royal Limousine Service will accommodate the request when the vehicle remains available.

Additional time cannot be guaranteed because another reservation may begin immediately after the scheduled end of your booking.

Approved additional time is billed at the applicable rate and according to the billing terms disclosed for the reservation.

Include planned stops when requesting your quote.

Unless specifically included when the reservation is quoted, additional transportation stops are not included in the original fare.

Brief courtesy stops, such as a short stop to pick up coffee or another small item, may be accommodated without an additional charge when they do not materially change the trip.

Longer stops, multiple additional stops or pickups of additional passengers may result in additional charges.

Whenever possible, include all planned pickup locations and stops when arranging the reservation.

Cancellation policy.

Cancellations are accepted by telephone at 604-727-0950 .

Weddings and proms

If a wedding or prom reservation is cancelled, the reservation deposit is forfeited.

The forfeited deposit may be applied toward an alternate future date, subject to vehicle availability and the terms applicable to the new reservation.

No-show policy.

If Royal Limousine Service is unable to contact the passenger or the designated contact person within 15 minutes after the scheduled pickup time, the reservation may be considered a no-show.

A no-show reservation is charged in full.

Unexpected vehicle unavailability.

In the event of a mechanical issue, accident or another circumstance that makes the reserved vehicle unavailable, Royal Limousine Service may provide a substitute vehicle from its own fleet or an affiliated transportation provider.

Royal Limousine Service will make reasonable efforts to provide suitable transportation for the passenger count and reservation requirements.

Any pricing associated with a substituted limousine will be handled in accordance with applicable Passenger Transportation Board rules.

Circumstances outside reasonable control.

Royal Limousine Service is not responsible for delays caused by circumstances reasonably outside the company’s control, including accidents, unexpected mechanical breakdowns, unusual traffic or road conditions, road closures, severe weather and similar events.

When such an event occurs, Royal Limousine Service will make reasonable efforts to continue or restore the transportation service, including arranging a substitute vehicle where appropriate and available.

Nothing in these Terms & Conditions is intended to exclude or limit any right or liability that cannot lawfully be excluded under applicable law.

British Columbia limousine rate rules.

Royal Limousine Service operates under British Columbia passenger transportation requirements.

Where applicable, limousine rates, discounts, additional service charges and minimum booking periods must comply with rules established by the Passenger Transportation Board.

Customers are informed of applicable rates and booking conditions before entering into the transportation agreement.

For current general pricing information, visit our Vancouver limo rates page .

Changes to these Terms & Conditions.

Royal Limousine Service may update these Terms & Conditions when business practices, transportation regulations or service requirements change.

The date shown at the top of this page identifies the most recent revision.

The terms applicable to a specific reservation are the terms communicated and accepted in connection with that reservation, subject to applicable law.